Shipping

This page shows you how to choose a shipping method for your order, estimate shipping cost, and gives other further information on shipping process of PHISTREET 

You can choose your preferable Shipping Method  

AUSTRALIAWIDE

Standard Shipping:  Base Rate of $10.00 

Delivery times are between 1-2 days to all major destinations, however it can take up to 20 days for regional areas.

NEW ZEALAND 

Standard Shipping:  Base Rate of $20.00
Delivery times are between 2-5 days to all major destinations, however it can take up to 20 days.  

INTERNATIONAL 

International orders are shipped at a Flat Rate of $20AUD, regardless of how large your order is! All orders are shipped via Registered Mail. Reliable delivery within 2 to 5 business days.  Each order has access to a unique code that tracks your parcel along its journey. Please note: delivery can take up to 20 days. 

Please ensure your delivery address is where you will be during business hours. If you leave a request in the comments section for your order to be left at your delivery address without a signature, PHI is not liable to replace the order should your order, for whatever reason, be stolen or lost after it has been delivered. 

If you are not at your shipping address during delivery, a courier may leave a card for you to collect your item from your nearest Australia Post. Please be advised that shipping generally takes 7 business days from the time of purchase, however, shipping can take up to 20 business days.  

FREE SHIPPING

With any orders spent over AU$100

PHI cannot accept any responsibility in delays of shipping for unforeseen reasons eg. employment strikes 

 ***Please note SHIPPING is NON-REFUNDABLE. This is a cost we pay on your behalf to AUSPOST to ship your order & therefore cannot be refunded.*** 

Please note that PHI does not take any responsibility of delivery once the parcel has been receipted by the delivery service.  However our customers service is important to us, and we will endeavour to follow up any delayed parcels.

PRE-ORDER POLICY 

Any order that is “PREORDER” can take up to 21 days or longer to arrive.  This is out of our control as we depend on availability of fabrics and production process.  However we will keep you posted via email on its progress. 

DUTIES AND TAXES 

These shipping charges are additional charges to the garment costs and do not include any duties or taxes that may incur with overseas purchases.  These charges are the responsibility of the client.  Please note that on rare occasions customer’s agents and officers may delay the delivery of the package.  Please contact your local customs office shall this occur.  PHI takes no responsibility and control over delays in overseas packaging. 

CURRENCY 

All prices are listed in Australian Dollars but can be converted to your chosen currency by using our currency converter tab on the top of the page.  When purchasing items with foreign currency please note that there could be further charges by your bank or the financial institution used in relation to conversion. 

RETURNS 

PHI is not responsible for any shipping or postage fees returned back to us, unless it is a fault in the garment that we have accepted.  Please note, that PHI does not accept any refund or refund of shipping fees if the parcel has not been accepted and returned back to us.